Skip to main content
Skip table of contents

Support

Support is offered through our support portal or by scheduling a support call.

Creating Tickets

  1. Navigate to https://support.mpowerpromo.com

  2. Under Topics select the topic that best fits your needs.

    image-20240716-180501.png

  3. Complete the request form.

  4. Select Send.

Viewing Existing Tickets

To view existing tickets you will need to create an account or log into your account with our ticketing system.

  1. Navigate to https://support.mpowerpromo.com

  2. Select Log in in the top right.

    image-20240716-180118.png

  3. Enter your Email address

    image-20240716-180612.png

  4. Select Next

  5. Select Sign up with password if you are a new user or enter your Password if you have already signed up. If signing up with a password your will receive an email with a Sign up link which will take you to a create password form.

    image-20240716-181030.png

  6. Once logged in you can view your tickets by selecting the icon in the top right and selecting Requests.

    image-20240716-181301.png

  7. Select a request to add comments, reopen or upload attachments.

    image-20240716-181428.png

    image-20240716-181535.png

Scheduling a Support Call

Visit https://mpowerpromo.com/support to schedule a support call.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.

Contact Support Close